Privacy policy
This Privacy Policy describes how Ferrier OPC Pvt Ltd (hereinafter referred to as "Ferrier," "we," "us," or "our") collects, uses, and discloses your personal information when you use our website [www.theferrier.com] and any related services, applications, or platforms (collectively, the "Service").
Collecting Personal Information
When you visit our Site, we collect specific information about your device, interactions with the Site, and details necessary to process your purchases. Any information that uniquely identifies an individual, as outlined below, is referred to as "Personal Information" in this Privacy Policy. Please review the details below to understand what Personal Information we collect and the reasons behind it.
Device Information
- Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interaction with the Site.
- Purpose of collection: Accurate loading of the Site for you and performing analytics on Site usage to optimize our services.
- Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our processor Shopify.
Order Information
- Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
- Purpose of collection: Providing products or services to fulfill our contract, processing payment information, arranging shipping, sending invoices or order confirmations, communicating with you, screening orders for potential risk or fraud, and providing information or advertising related to our products or services based on your preferences.
- Source of collection: Collected directly from you.
- Disclosure for a business purpose: Shared with our processor Shopify.
Customer Support Information
- Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
- Purpose of collection: Providing customer support.
- Source of collection: Collected directly from you.
Minors
Our Site is not intended for individuals under the age of 18, and we do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to facilitate our services and fulfil contractual obligations, as outlined previously. Here are some examples:
- We use Shopify to power our online store. You can review how Shopify handles Personal Information here.
- Your Personal Information may be shared to comply with applicable laws and regulations, respond to legal requests, or protect our rights.
Behavioural Advertising
As mentioned earlier, we utilize your Personal Information for targeted advertisements or marketing communications that we believe align with your interests. Examples include:
- Google Analytics helps us comprehend how customers use the Site. You can learn more about Google's use of Personal Information here. Opt-out of Google Analytics here.
- We share information about your Site usage, purchases, and interaction with ads on other websites with our advertising partners. This may involve the use of cookies or similar technologies, subject to your consent based on your location.
- Shopify Audiences assists in displaying ads on other websites with advertising partners, targeting buyers who made purchases with other Shopify merchants and may be interested in our offerings.
To understand targeted advertising better, visit the Network Advertising Initiative’s (“NAI”) educational page here.
You can opt out of targeted advertising via:
Moreover, the Digital Advertising Alliance’s opt-out portal is available here.
Using Personal Information
We employ your Personal Information to deliver services such as product sales, payment processing, order fulfillment, and keeping you informed about new products, services, and offers.
Lawful Basis
As per the General Data Protection Regulation (“GDPR”), residents of the European Economic Area (“EEA”) have their personal information processed under the following lawful bases:
- Your consent.
- The performance of the contract between you and the Site.
- Compliance with our legal obligations.
- To protect your vital interests.
- To perform a task carried out in the public interest.
- For our legitimate interests, provided they do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, your Personal Information will be retained for our records unless you request its erasure. For details on your right of erasure, refer to the ‘Your Rights’ section below.
Automatic Decision-Making
Residents of the EEA have the right to object to processing based solely on automated decision-making, which includes profiling, when it has a legal effect on you or significantly affects you. We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor, Shopify, uses limited automated decision-making to prevent fraud, with no legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your Rights
GDPR
Residents of the EEA have the right to access their Personal Information, port it to a new service, and request corrections, updates, or erasure. To exercise these rights, contact us through the provided information.
Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing. For details on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: Shopify GDPR Whitepaper.
CCPA
California residents have the right to access their Personal Information, port it to a new service, and request corrections, updates, or erasure. To exercise these rights, contact us through the provided information.
If you wish to designate an authorized agent to submit requests on your behalf, contact us at the provided address.
Cookies
A cookie is a small piece of information downloaded to your computer or device when you visit our Site. We use various cookies for functionality, performance, advertising, and social media/content. Cookies enhance your browsing experience by remembering actions and preferences, eliminating the need to re-enter information. They also provide insights into website usage. We use cookies to optimize your experience and provide services.
Cookies Necessary for the Functioning of the Store
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NAME |
FUNCTION |
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_ab |
Used in connection with access to admin. |
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_secure_session_id |
Used in connection with navigation through a storefront. |
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_shopify_country |
Used in connection with checkout. |
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_shopify_m |
Used for managing customer privacy settings. |
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_shopify_tm |
Used for managing customer privacy settings. |
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_shopify_tw |
Used for managing customer privacy settings. |
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_storefront_u |
Used to facilitate updating customer account information. |
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_tracking_consent |
Tracking preferences. |
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c |
Used in connection with checkout. |
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cart |
Used in connection with shopping cart. |
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cart_currency |
Used in connection with shopping cart. |
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cart_sig |
Used in connection with checkout. |
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cart_ts |
Used in connection with checkout. |
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cart_ver |
Used in connection with shopping cart. |
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checkout |
Used in connection with checkout. |
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checkout_token |
Used in connection with checkout. |
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dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
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hide_shopify_pay_for_checkout |
Used in connection with checkout. |
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keep_alive |
Used in connection with buyer localization. |
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master_device_id |
Used in connection with merchant login. |
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previous_step |
Used in connection with checkout. |
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remember_me |
Used in connection with checkout. |
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secure_customer_sig |
Used in connection with customer login. |
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shopify_pay |
Used in connection with checkout. |
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shopify_pay_redirect |
Used in connection with checkout. |
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storefront_digest |
Used in connection with customer login. |
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tracked_start_checkout |
Used in connection with checkout. |
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checkout_one_experiment |
Used in connection with checkout. |
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checkout_session_lookup |
Used in connection with checkout. |
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checkout_session_token_<<token>> |
Used in connection with checkout. |
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identity-state |
Used in connection with customer authentication. |
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identity-state-<<token>> |
Used in connection with customer authentication. |
|
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identity_customer_account_number |
Used in connection with customer authentication. |
Reporting and Analytics
|
NAME |
FUNCTION |
|
|
_landing_page |
Track landing pages. |
|
|
_orig_referrer |
Track landing pages. |
|
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_s |
Shopify analytics. |
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_shopify_d |
Shopify analytics. |
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_shopify_s |
Shopify analytics. |
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_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
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_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
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_shopify_y |
Shopify analytics. |
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_y |
Shopify analytics. |
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_shopify_ga |
Shopify and Google Analytics. |
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customer_auth_provider |
Shopify analytics. |
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customer_auth_session_created_at |
Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@theferrier.com or by mail using the details provided below: